If you are having problems measuring your windows, first check that you have downloaded the relevant measuring guide from the product information page. If you have done so and can't solve your query, then please send us an email along with a photo of the window you are trying to measure. Often it's easier to talk these things through on the phone, so please be sure to include a telephone number.
You can also get some tips from our measuring page.

All self-fit orders are supplied with instructions, usually by email along with your order confirmation. If you are having problems installing your blind, then please contact us, and send us a photo of the situation you are trying to overcome. We can advise on most situations in this way. We will try to help in any way possible.
If you haven't received installation instructions, you can download them from the product information page.

We are not an internet company. We are a proper retailer with a showroom and factory. We love to have visitors come and view our products and get advice.
Unfortunately, we only have one store in Bexleyheath, and have no plans for exapnasion in the near furture. Therefore, if you are far away, and need to see a product we probably can't help you with that.

If you are local and want to visit us; that's great. You will notice that our showroom prices are higher than our online prices, and this is intentional.

If you buy online you will be saving us a lot of administration, and we reward you for this through our pricing.
You can still collect your goods from the showroom, and you can still visit the showroom to ask advice and get after sales care.

Please don't be offended if you are not offered as low a price in the showroom as you are online.

You can contact us by clicking here

If you are having a problem using certain features on our website, we will be glad to help you, and indeed, find out if there's a problem with our site.

Before you do that though, it's important that you check to see if JAVASCRIPT and COOKIES are enabled in your browser. If You are not sure, then we suggest typing the search term "JAVASCRIPT" or "COOKIES" followed by the website browser name you are using (such as Internet Explorer, Opera, FireFox) into Google

Our site has been tested with Internet Explorer 7 and above, Safari, Opera, Chrome and FireFox

If you are looking for help on how to order something on our website, then please phone us and we'll be happy to try and guide you through.

You can store any quotations you have created by simply going to the checkout and clicking the 'SAVE QUOTE' button.

More info can be found on the Saving a Quote page.

If you intend to fit your blinds yourself, then you will need to provide either the internal Recess measurements; or the actual overall Finished Sizes that you want the blinds/shutters made to.

If you attempt to order goods for DIY installation, and haven't provided final sizes, then the website will tell you to ambed you order tot show the required sizes.

To do this, click the relevant EDIT button that exists for each item in the shopping basket, and you will be taken to a screen where you can amend your sizes, or if you have the correct sizes, then just select either 'Finished Blind Size', or 'Recess Size' from the drop down option box.

Please note that Plantation shutters cannot be amended in this way, due to the complexity of the product. Therefore, you should create new entries into the shopping basket and delete the old ones. We apologise if this causes inconvinience.

If you are paying for a supply and install service from us, we will come and measure for you, so the website won't have a problem with letting you order products which are shown as APPROX sizes.

For any problem relating to our website or to a purchase or quotation, please contact us

All of the documents on our website are in the Adobe PDF format. If you have downloaded brochures or guides but cannot open them, we suggest you first try and download the latest version of Adobe Reader

In very rare circumstances, you may have to use a qualified electrician for the installation of blinds and awnings. This circumstances are mainly for situations where a new circuit must be fitted, or wiring must cross a garden.
Full comprehensive information can be found here. If you are still unsure, please contact us.

Click here to see our terms and conditions of sale. You will be asked to confirm that you have read them before placing any order on our website.

Our online payment policy is that all orders are paid for at the time of ordering. This is because most of our products are bespoke made-to-measure and therefore cannot be altered once made, but also because for many products the delivery time is so short that we could not administrate a dpeosit and balance payment scheme online.

If you have made a payment through our website and believe there to be an error or problem, please notify us immediately.

Regrettably we cannot accept mis-measured or unwanted goods for a refund, since bespoke products are rarely useful for another customer. If you do make a mistake though, please contact us, as we may be able to advise you, or help you get it altered.

It may be possible for goods that have not been made-to-measure or cut from a larger quantity to be returned. Again, we ask that you contact us and we will assess if this is possible. we reserve the right to retain part payment to cover delivery and/or admin costs.

If you have any complaints, suggestions or commendations, please contact us. We want to be the very best we can be, and can only do that if we receive feedback from our customers; both positive and negative.